FAQ
What services do you provide?
Any kind of auto service, maintenance, or delivery: from an oil change, wash, or refuel to complex repairs that take a few days or more. We handle Round Trip services, One Way pick-ups and drop-offs, rental and loaner returns, and various custom requests.
Can I cancel my service request?
Sure. Simply let us know at least 24 hours before your scheduled pick-up. There are no fees or penalties. If we have already dispatched a driver – then you only pay for his or her driving time – rarely more than $30.
What if I am unhappy with the result?
Oh no! Unexpected things happen – let us resolve them. Any potential issues or claims with Auto Gallary Spa & Repair must be submitted within a day after any service is completed. We will investigate all issues on your behalf and make things right
How often should I get my car detailed?
At Auto Gallary Spa & Repair, we recommend detailing your vehicle every 3-6 months to maintain its cleanliness, shine and protection
Will I get updated while you have my car?
Yes, you are updated on the status and/or if there are any repair costs that need your approval.
Can I change my pick-up/return time and/or location?
Of course. Email or call us and we will update the details. Our email is [email protected]
When and how do I pay?
We value your trust and are very confident in the quality of the service we provide: you only pay when the service is completed. You will get an email with a receipt and payment information, which you can pay online. Moreover, our concierge will bring a Square app reader to the drop-off location, so you can pay with cash or any credit card then.
Something is wrong with my car, can you fix it?
Absolutely. In fact, majority of people don’t know what repairs are needed because there are so many things that can go wrong with most modern cars. Simply describe your problem and we will take your car to a professional technician for diagnostics, keep you informed of the causes, fixes, and costs, and bring it back to you when fixed.
How Fast and Reliable is Auto Gallary Spa & Repair?
At Auto Gallary Spa & Repair, we are fast reliable and trusted by different individual and companies. contact us today and a trial will convince you.
Should I schedule ahead of time? If yes, how much?
We pick up the car from you so you can schedule services whenever it is convenient. Quicker services, such as washes and oil changes, are available last minute, on-demand. However, for us to better plan the logistics and minimize the wait, we encourage you to schedule ahead of time, especially more time-consuming services.
